What Quality Means To Us
We believe that providing high quality services is integral to the provision of care and support.
We maintain quality by:
Developing robust quality assurance systems, which follow a clear set of principles
Actively seeking the views of service users, family, friends and others involved in the provision of care and support.
Regularly auditing and monitoring policies and procedures to ensure that they meet essential standards and reflect good practice.
Ensuring that the support offered is tailored to the needs of the individual.
That staff are appropriately trained and supervised.
Acknowledging when we get things wrong, apologise and take steps to make sure it doesn't happen again.
I am so glad that the Trust is going from strength to strength, I'm sure you will continue to be a great success.
Paula Lloyd "
(Associate Director - Patient Experience NHS National Cancer Team)